Questions

A weighed quote is the price of one strand, read off the scale on video. We price agarwood by weight, and two strands of the same size never weigh the same. So a fixed price would only be a guess. Instead, we weigh the strand you will receive and film the reading. Then we quote you for that strand.

First, open any style and choose a bead size and your wrist size. Then send us the request the page writes for you. In reply, we send a video of your strand on the scale, with its exact weight and its price.

No. We charge nothing until you have seen the weighing video and approved the strand. Also, if you would like a darker strand, a different strand or more angles, just ask. Saying no at this stage costs you nothing either.

Once you approve your strand, we send an invoice through PayPal for that amount. Then you can pay with a PayPal balance, or with a card through PayPal. In practice, PayPal handles the card details, so Oudbracelet never sees your card number. Finally, we pack and ship the strand from your video.

Yes. We cut every bead from cultivated, plantation agarwood; we do not sell wild-harvested wood. The trees belong to the Aquilaria genus, which CITES has listed in Appendix II since 2004. Also, you get the exact weight and bead size. So you can work out the density of your strand yourself.

Yes. Sinking-grade agarwood is wood denser than water, above 1.0 g/cm³, and such wood is rare. The price of sinking wood also differs a lot from strand to strand. So we quote sinking strands separately, on request. Most plantation strands sit between 0.60 and 0.95 g/cm³ and float.

It mostly comes down to look and wrist size. For example, 8–10 mm reads as everyday and understated. By contrast, 12–14 mm makes a clear statement, while 15 mm and up looks bold. Additionally, the bead size guide shows how many beads each size takes on your wrist.

We ship from China to buyers worldwide. Agarwood falls under CITES Appendix II, and some countries add their own import rules. So we confirm the paperwork and delivery time for your country together with your quote, before you pay. As a result, you know the full timeline before the PayPal invoice arrives.

Sales are final once you have approved the weighing video and we have shipped. However, two problems stay on us. First, report transit damage within 7 days of delivery. Second, report a wrong strand within 14 days. In both cases, we replace the strand at our cost. The policy does not affect your statutory rights.

Keep an agarwood bracelet dry and away from perfume and cleaning products. For example, take the strand off before showering or swimming. Then store the bracelet in a closed pouch, out of direct sun. Finally, pat the beads dry with a soft cloth if they get wet. The care guide has the details.